سياسة الخصوصية

At Drive Line ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy. We comply with Omani data protection laws and international standards to ensure your information is treated with the utmost care and security.

We collect several types of information to provide and improve our services: Personal Information: Name, email address, phone number, shipping address, and payment information when you create an account, make a purchase, or contact us. Technical Information: Device IP address, browser type, operating system, and usage patterns automatically collected through cookies and similar technologies. Communication Information: Correspondence you send us via email, phone calls, chat, or online forms. Transaction Information: Details of products you've purchased, prices, payment methods, and delivery information.

We use your information for the following purposes: Service Provision: Process orders, manage your account, provide customer support, and communicate about your transactions. Communication: Send order confirmations, shipping notifications, important updates, and promotional emails (with your consent). Improvement: Analyze how our website is used to improve our services, develop new features, and personalize your experience. Legal Compliance: Comply with legal obligations, prevent fraud, and protect our rights and your safety. Marketing: Send marketing communications about new products and services (you can opt out anytime).

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: Service Providers: With trusted payment processors, shipping companies, and hosting providers who help us operate our business. Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety. Business Transfers: During mergers, acquisitions, or asset sales, your information will be transferred to the successor entity. Consent: With your explicit consent for specific purposes. All third parties with whom we share information are obligated to maintain confidentiality and use the information only for specified purposes.

We use cookies and similar technologies to enhance your experience: Essential Cookies: Necessary for website functionality such as shopping cart and authentication (required). Analytics Cookies: Help us understand how visitors interact with our website and improve performance. Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness. Preference Cookies: Remember your language and display settings. You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We implement appropriate security measures to protect your information: Encryption: We use SSL/TLS protocols to encrypt data transmission between your browser and our servers. Access Controls: Access to personal information is restricted to authorized personnel only who need it to perform their job functions. Regular Updates: We regularly update our systems with security patches and monitor for vulnerabilities. Data Minimization: We collect only the information necessary to provide our services. Incident Response: We have procedures in place to respond to security incidents and notify affected users as required by law. However, no method of transmission or storage can be 100% secure.

You have the following rights regarding your personal information: Access: You can request a copy of the personal information we hold about you. Correction: You can request correction of inaccurate or incomplete information. Deletion: You can request deletion of your personal information, subject to legal obligations. Portability: You can request your data in a machine-readable format to transfer to another service. Objection: You can object to processing of your information for direct marketing purposes. Withdrawal: You can withdraw your consent to data processing at any time. To exercise your rights, please contact us at privacy@driveline-oman.com

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy: Account Information: Retained while your account is active, plus a reasonable period after account closure. Transaction Records: Retained for 7 years for accounting, tax, and legal compliance requirements. Marketing Communications: Until you unsubscribe or withdraw consent. Technical Data: Typically retained for 12-24 months for analytics and security purposes. Legal Holds: Some data may be retained longer if required by law. Upon expiration of retention periods, we securely delete or anonymize your information.

Your information may be transferred to and processed in countries outside Oman: Third-Party Services: Some of our service providers are located in other countries where different privacy laws apply. Adequate Protection: We ensure appropriate safeguards are in place for international data transfers. Legal Basis: We rely on adequacy decisions, standard contractual clauses, or your consent for international data transfers. Security Measures: We implement additional security measures for international transfers to protect your information. If you have questions about the safeguards in place, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons: Notification: We will notify you of any material changes via email or through a prominent notice on our website. Effective Date: Changes become effective immediately upon posting unless stated otherwise. Review: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued Use: Your continued use of our website after changes constitutes acceptance of the updated Privacy Policy. If you have any questions about the changes, please do not hesitate to contact us.